Good communication
Communication is an important part of life and yet it is often taken for granted. Good communication skills are something that everyone needs in order to make themselves understood, and understand what others are saying in return.
Good communication involves listening and understanding, this section provides helpful hints and tips for this.
Good communication - Tips for healthcare professionals
Offering and making choices are very closely linked to the way we communicate, especially when it involves giving advice or explaining treatments. The language we use and the way we express ourselves has major impact on the way our messages are communicated and received.
If you are a healthcare professional (HCP), consider the following statements as reflective questioning and the alternative ways of expressing them. Also think about the effect that each alternative could have on the service user.
Try thinking of other statements or questions that you may ask that could be phrased differently in light of the Choice Agenda.
